Frequently asked questions
What is your refund policy?
- any personalised jewelry, eg engraved products
- jewelry broken by the customer as a result of unsuccessful wrapping attempts
Can you send my order out today?
We aim to dispatch all orders twice a week on Wednesday and Friday and orders are processed strictly in the order they are received to make it fair for all customers. If your order is urgent you will need to select Special Delivery (NL customers only) as your delivery option and place your order before 2pm. These orders are prioritised because you are paying for the extra service. Overseas customers should select DHL before 12pm for a same day dispatch service. We appreciate your understanding and assistance with this.
How much do you charge for delivery/shipping?
What if a jewelry piece is sold out?
Our collection is very dynamic and also includes ‘one-off’ pieces. Should you be interested in purchasing a jewelry piece that is sold out please feel free to contact us to discuss the options.
All prices include 21% VAT.
How do I qualify for a discount with the "give and receive" option?
We believe in the circular economy and are therefore happy to offer you the possibility to return your jewelry within six months of your purchase. From experience we know how good it can make you feel to wear new jewelry so instead of letting your jewelry left unworn or go to waste we are happy to re-use, recycle and revamp your undamaged jewelry you no longer wear. Depending on the state of your jewelry piece you can receive between 5%-20% discount on your next purchase by entering a personal code which you will receive from us.
What materials do you use?
Can I qualify for the "give and receive" discount after six months of my purchase?
After six months of purchase you are welcome to return your Kevedi jewelry however, we can no longer guarantee a discount if you purchase a new piece of Kevedi jewelry.